STUDIO POLICIES

Fees

Due to the nature of our studio and small, intimate class sizes, we do have the following fee structure in place to ensure that all clients have a fair opportunity to participate:

LATE CANCELLATION FEE: A late cancellation is a class cancellation less than 12 hours prior to the start of class time. We kindly ask that you login to your account and cancel your class using our online system. The late cancellation fee for non-members (drop-in class clients, 10-pack clients, and Groupon clients) is the loss of a class from your account. The late cancellation fee for monthly members is $15. The fee will be charged to your card-on-file same day.

NO SHOW FEE: A no show is failure to arrive for class when a bike or spot has been reserved. The no show fee for non-members (drop-in class clients, 10-pack clients, and Groupon clients) is $25 in addition to the loss of a class from your account. The late cancellation fee for monthly members is $25. The fee will be charged to your card on file same day.

You MUST have a valid credit card on file. If a valid credit card is not on file, your account will be suspended until any fees are paid.

* Please note that we do offer our monthly members a “first strike” fee waiver for the first late cancellation on file, however, we are unable to offer a waived fee on the first no show.


MEMBERSHIP
INFO

PRORATING: Memberships will be charged on the 1st of the month. If a membership is purchased prior to the first of the month, you will be charged a pro-rated amount for the remainder of the current month and the full membership fee for the following month on the 1st.

TERM: Each membership level (8/monthly, 12/monthly, unlimited) require a commitment of 3 months at the time of purchase. Your membership will automatically be charged on the first of the month for each month of your 3 month term, and will AUTOMATICALLY RENEW if not cancelled after the initial 3 month term. Underground Fitness LA is not responsible for memberships not cancelled in a timely fashion.

* Please note that you can avoid the automatic renewal by pre-paying your 3 month commitment upfront.

CLASSES: Your membership includes either 8 monthly classes, 12 monthly classes, or unlimited monthly classes. These classes do not roll over from month-to-month.

MEMBERSHIP HOLD: Underground Fitness LA allows clients on promotional rates only the opportunity to hold their membership for a maximum of 1 month out of each calendar year for illness, injury, or travel.


REFUNDS/
CANCELS

Drop-in classes, classes purchased through promotional opportunities (Yelp, Groupon, etc.), and 10-pack classes are fully non-refundable.

PROMOTIONAL MEMBERSHIP CANCELLATION: To cancel your promotional monthly membership (i.e. a membership with no commitment), you must notify us in writing 14 days prior to the 1st of the month to avoid your next charge. Memberships will not be refunded under any circumstance.

NON-PROMOTIONAL MEMBERSHIP CANCELLATION: To cancel your non-promotional monthly membership (i.e. a membership on auto-pay with a 3 month commitment), you must notify us in writing 14 days prior the 1st of the month in which your 3 month commitment will renew. Memberships cannot be canceled during the 3 month term and can only be canceled prior to the automatic renewal date. Memberships will not be refunded under any circumstance.

* Please note that Underground Fitness LA is not responsible for months of unused memberships that have been billed due to failure to cancel your monthly membership, and unused months will not be refunded under any circumstance.


ATTIRE

Socks and shoes are required for all participants in our RESISTANCE, RIIPPED, RIOT, BOOTYCORE, and RIVAL classes. Socks and shoes are optional in our TRX and RESTORATION classes.

If you are borrowing our indoor cycling shoes, you MUST wear socks. We will not allow any participant to use our indoor cycling shoes without the proper footwear for sanitary purposes, and those clients will be required to ride in pedal cages with their sneakers.

Out of respect for our clients and staff, we kindly ask that all participants who choose to wear shorts in our classes double check to ensure that they have enough length to cover their private parts. The employees/owners of Underground Fitness LA reserve the right to not allow clients in inappropriate attire to participate in class.


CHILDREN

Out of respect to our clients, and to provide a safe, effective, and non-distracting environment, children (minors under the age of 16) are not allowed in the strength or indoor cycling room of Underground Fitness LA with the following exceptions:

- Parents with children who can quietly sit on the floor without disruption may reserve one of the two end benches near the lobby and place their child on the floor next to them.
- Children may not walk through the studio during class.
- We are not responsible for your children during class. Your children must be able to sit in an unsupervised lobby if they cannot sit next to you on your bench.
- Unless a class is specifically marked for children, we regret to inform you that we cannot allow your kiddos to participate in adult classes.


BEHAVIOR

Underground Fitness LA will not tolerate racist, transphobic, or homophobic comments, or bullying on any basis. If you are found behaving in a way that could be deemed as personally insulting to any of our members, the owners of Underground Fitness LA reserve the right to terminate your membership and/or return classes and request that you no longer visit our studio.