FREQUENTLY ASKED QUESTIONS

Screen+Shot+2019-08-22+at+4.14.12+PM.jpg

SPIN SHOES:

If you have your own indoor cycling shoes, our pedals accept both SPD and Delta clips! If you don't have cycling shoes, don't worry. We are lending them out to you, for free. Just leave your keys or license at the desk. We do NOT have cages for standard sneakers. 


PARKING:

We have a parking lot. You shouldn’t have an issue finding parking!


WATER AND SNACKS:

There is a filtered water machine in the back of our space that you can use refill your own re-usable water bottle (or buy one of our sick UG ones) OR grab a bottle of chilled water for only $3 from our front desk staff!

We sell Kind Bars, RXBars, and Organic Protein Shakes at the front desk in case you're hungry and need a snack!


LATE AND CANCEL POLICY:

Listen, we understand that things happen in life and sometimes you just can't get to class. That's why we offer each of our monthly members a "1 late" pass on their account where you will not be charged any fees to your account. After that though, please note the following:

• Early Cancellation is cancellation of class up to 12 hours prior to the start of class. If you are on a monthly membership, you will not be charged any fee. If you are on a class pack or an individual drop-in class, that class credit will be added back to your account.

• Late Cancellation is cancellation of your class within the 11 hour window before class starts. If you are on a monthly membership, you will be charged a $15 fee to your account for each late cancel after your first free pass. If you are on a class pack, Groupon, or single class, you will lose the class credit from your account. 

• No Show is not showing up for your scheduled reservation as of the class start time. If you are on a monthly membership, you will be charged a $25 fee to your account for each no show after your first free pass. If you are on a class pack, drop-in class, or Groupon, you will be charged the $25 No Show Fee to the card on file. 


LATE ARRIVALS:

If you are a current client, we kindly ask that you arrive a minimum of 5 minutes before class to settle in, get ready, and grab your spot. If you are going to be late, we allow late entry into our classes no later than 5 minutes into the start of class if you contact the studio to let us know. Otherwise, if you are not checked-in and ready to begin class at the scheduled start we reserve the right to give your spot to a client who is waiting! If you are a new client, we do require that you arrive a minimum of 15 minutes prior to the start of class to sign your waiver, get setup in the system, etc.


For more in depth policy information, please check out our studio policies page:

www.undergroundfitnessLA.com/studio-policies